(Senior) Customer Success Manager (f/m/d)

Permanent employee, Full-time · Munich

Your Mission
As a (Senior) Customer Success Manager, you will work closely with our customers in order to ensure a stellar customer experience. You will work hand in hand with our Product and Sales teams to implement scalable solutions that meet the needs of our customers.
Your Responsibilities
  • You will be driving the long-term satisfaction and retention of customers
  • You will represent our customers’ concerns internally and ensure that their voice is always heard
  • You will become an expert in sustainability and real estate, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonization
  • You will familiarize yourself intensively with our solution and partner with internal teams including Product and Sales
Your Profile
  • You have proven experience in managing customer relationships within a rapidly-growing B2B software company or from consulting
  • You are very structured and appreciated for your strong communication skills as well as professionalism towards customers
  • You speak fluent German
  • You are driven, think on your feet, and thrive in a fast-paced, challenging environment
  • You are excited about solving climate change and eager to contribute on a high scale
Bonus points:
  • You have a track record of exceeding customer retention goals in a high growth setting
  • You have prior experience working with clients in the real estate industry
Why Predium?
  • Be a part of our diverse and highly motivated team, and contribute to an outstanding company culture
  • Flexibility to work from home or our office in the heart of Munich
  • Competitive compensation and benefit packages: 30 vacation days & workation opportunity, Wellpass membership, free snacks and drinks in our office, and more
  • State-of-the-art equipment and digital tools for hassle-free workflows
  • Regular company & team events
  • And much more ...
About us
At Predium, we're on a mission to fight climate change by reducing building emissions. We develop cutting-edge solutions for sustainable and profitable real estate management, and are always on the lookout for self-starters who share our passion for making a positive impact.
Your application!
We appreciate your interest in Predium. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at careers@predium.de.
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