Customer Success Manager (f/m/d)

Permanent employee, Full-time · Munich

Your Mission

As a (Senior) Customer Success Manager, you will work closely with our customers in order to ensure a stellar customer experience. You will work hand in hand with our Product and Sales teams to implement scalable solutions that meet the needs of our customers.

Your Responsibilities

You will be driving the long-term satisfaction and retention of customers
You will represent our customers’ concerns internally and ensure that their voice is always heard
You will become an expert in sustainability and real estate, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonization
You will familiarize yourself intensively with our solution and partner with internal teams including Product and Sales

Your Profile

You have proven experience in managing customer relationships within a rapidly-growing B2B software company or from consulting
You are very structured and appreciated for your strong communication skills as well as professionalism towards customers
You are fluent in German and English
You are driven, think on your feet, and thrive in a fast-paced, challenging environment
You are excited about solving climate change and eager to contribute on a high scale

Bonus points:

You have a track record of exceeding customer retention goals in a high growth setting
You have prior experience working with clients in the real estate industry

Why Predium?

Your Benefits: Enjoy an attractive membership with Wellpass, a subsidy for your job ticket, and free snacks and beverages in the office.
Your Vacation: Take advantage of 30 paid vacation days per year.
Your Flexibility: Embrace the flexibility to work from home, our beautiful office in the heart of Werksviertel, or even on a workation. We highly value a hybrid way of working.
Your Equipment: Work with the latest technology and digital tools. Choose your preferred equipment and work environment.
Your Events: Experience unforgettable company and team events that not only strengthen bonds but also provide loads of fun and inspiration. From co-operative outdoor activities to legendary parties – there’s something for everyone!
Your Team: Join our diverse and highly motivated team, and actively shape our unique company culture. We believe that a diverse workplace makes us stronger.

Apply for this job

About us

At Predium, we're on a mission to fight climate change by reducing building emissions. We develop cutting-edge solutions for sustainable and profitable real estate management, and are always on the lookout for self-starters who share our passion for making a positive impact.

Apply for this job

Your application!

We appreciate your interest in Predium. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at careers@predium.de.