Head of Customer Success (f/m/d)

Permanent employee, Full-time · Munich

Your Mission

As a Head of Customer Success, you will bring our CS team and processes to the next level. You will be responsible for defining a CS playbook, shaping the Predium solution and ensuring a stellar customer experience. You will work closely with our Product and Sales teams to implement scalable solutions that meet the needs of our customers.

Your Responsibilities

You will be responsible for the development and continuous improvement of our Customer Success processes and for scaling the CS team
You will be driving the long-term satisfaction and retention of customers
You will represent our customers’ concerns internally and ensure that their voice is always heard
You will become an expert in sustainability and real estate, and educate companies on how they should navigate the world of CO2 reduction targets, clean energy, and decarbonization
You will familiarize yourself intensively with our solution and partner with internal teams including Product and Sales

Your Profile

You have proven experience in managing customer relationships within a rapidly-growing B2B software company or from consulting
You are very structured and appreciated for your strong communication skills as well as professionalism towards customers
You have first experience in managing and leading a team
You speak fluent German
You are driven, think on your feet, and thrive in a fast-paced, challenging environment
You are excited about solving climate change and eager to contribute on a high scale

Bonus points:

You have a track record of exceeding customer retention goals in a high growth setting
You have prior experience working with clients in the real estate industry

Why Predium?

Be a part of our diverse and highly motivated team, and contribute to an outstanding company culture
Flexibility to work from home or our office in the heart of Munich
Competitive compensation and benefit packages: 30 vacation days, Wellpass membership, personal development budget, and more
State-of-the-art equipment and digital tools for hassle-free workflows
Bi-weekly team events and quarterly impact days
And much more ..

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About us

At Predium, we're on a mission to fight climate change by reducing building emissions. We develop cutting-edge solutions for sustainable and profitable real estate management, and are always on the lookout for self-starters who share our passion for making a positive impact.

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Your application!

We appreciate your interest in Predium. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at careers@predium.de.